Predictive Dialler

Overview

Predictive Dialler System

A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

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Details

Increases Sales & Productivity

Predictive diallers work out when agents will be free to take the next call and then dial numbers on the agent’s behalf. The dialler uses algorithms to work out the exact time that an agent is finishing up with a call and then dials another number.

The Primo Dialler automatic dialling software is packed full of the features that customers want. From the ability to provide on-call management including whisper coaching to appointment reminders and workflow automation, almost everything your call centre may need.

Enabling more informed decision making, better customer service, a smoother process and reduced workloads for the agents.

Gives you the ability to send large scale campaigns using templates to save time with access to full reporting.

Easy to set up and will divert calls to relevant agents, improving customer service and saving time.

Set up campaigns to handle inbound and outbound calls simultaneously without the need for separate telephony platforms

Run a campaign from start to finish and have complete control of performance and reporting.

Allows managers to review performance in real time, respond quickly and improve productivity.

Overview