A hosted dialler to take your contact centre to new heights
competitive pricing
24/7 Support
Satisfaction guaranteed
01
TO GREATER HEIGHTS
- Bespoke solutions tailored to your
requirements - Increasing your sales and growing your
profits through leading-edge technology - Helping you take your call centre operation
to the next level - Seamlessly integrating into your processes
so that you can yield benefits swiftly - Providing you with a world class service
from an award winning team
02
THE PRIMO DIALLER PLATFORM
PREDICTIVE DIALLER SYSTEM
INCREASE YOUR COMPANIES PERFORMANCE AND EFFICIENCY WITH OUR HOSTED PREDICTIVE DIALLER
CLOUD FUNCTIONALITY
OUR HOSTED PREDICTIVE DIALLER USES CLOUD TECHNOLOGY WHICH MEANS THERE IS LITTLE OR NO CAPITAL EXPENDITURE..
REPORTING & ANALYTICS
Our in-built data management reporting and analytics software provides both real-time and historical reports
SECURE & RELIABLE
We have invested heavily in the security and the reliability of our solutions so that you can yield all the benefits that they bring to your business.
03
Deployment
PREMISE
HOSTED
HYBRID
04
INDUSTRIES
1
ENERGY
We can help you manage customer
life-cycles, monitor and measure leads,
streamline your processes and
implement sophisticated CRM
approaches to your customer and
prospect base.
2
DEBT COLLECTION
We can automate many of your collection
processes such as creating daily call lists,
automatic recalling of debtors, identifying
debt deadlines. Our software will enable you
to make more calls, save resources and
ultimately improve your collection results.
3
MARKET RESEARCH
Our software can help you complete
more surveys, streamline your projects
and give you the tools to analyse results
at a variety of different levels.
4
TELEMARKETING
Time spent selling is crucial to any
telemarketing operation and this is our key
focus. We can help you reduce admin, save time
between calls and maximise the time your
agents spend on the phone so that they can
concentrate on their core activity of selling.
05
Testimonials.
We understand your requirement and provide quality works.
We were recommended to Primo by a business associate.
It took us a little while to get used to but within a week and
with excellent help from the support team we are using it
on a daily basis and happy wit the functionality and the
administrative tools.
06
SOPHISTICATED
CRM
Enabling more informed decision making,
better customer service, a smoother process
and reduced workloads for the agents.
SMS/ EMAIL
Gives you the ability to send large
scale campaigns using templates to
save time with access to full reporting.
Intelligent IVR
Easy to set up and will divert calls to
relevant agents, improving customer
service and saving time.
Inbound & Outbound blending
Set up campaigns to handle inbound and
outbound calls simultaneously without the
need for separate telephony platforms
Campaign Management
Run a campaign from start to finish
and have complete control of
performance and reporting.
Dashboard
Allows managers to review
performance in real time, respond
quickly and improve productivity.